UK Home Energy(“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what data we collect when you visit our website or request quotes, and how we use and share it.
Who we are
UK Home Energy is operated by Limely Ltd, a company registered in England and Wales (Company No. 08730008). Limely Ltd is the data controller for personal data collected through this site. You can contact us at gavin@limely.co.uk.
Analytics
We use a self-hosted, privacy-friendly analytics tool to understand which pages and tools are most useful. Our analytics:
- Does not use cookies.
- Does not collect personal data.
- Does not track you across other websites.
- Records only aggregated, anonymous stats, page views, approximate country, referrer, device type.
Because no personal data is collected, no consent banner is needed and nothing is stored on your device.
When you request a quote
If you use our quote form, we collect the information you provide: title, first and last name, email address, phone number, street address, postcode, the services you’re interested in, your timeframe, and any project details or message you add.
Who we pass it to.We pass each job you ask about to one of our quotes partners, who passes it on to approved local installers. They contact you by phone, email or SMS with quotes. A job goes to one partner at a time. If that partner can’t place it (for example, none of its installers cover your area), we may pass it to another partner on this list. Our partners are:
- Compare Companies (Leads2Trade Limited). Matches your request with approved installers who cover your area, who contact you with quotes. Their privacy policy cover what they do with your details.
- MyJobQuote (ICM Enterprises (UK) Limited). Passes your request to up to three local tradespeople who do that kind of work, who contact you with quotes. Their terms and privacy policy cover what they do with your details.
We add a partner to this list before we pass anyone’s details to them. Partners and installers may use your details only to get you quotes for the work you asked about, not to sell them on or to market anything else to you.
Purpose:to get you quotes for the work you’ve asked about.
Lawful basis:legitimate interests. You’ve asked for quotes, and passing your request to a partner and on to installers is how you get them. We’ve weighed that against your privacy and limited it to what’s needed: one partner at a time, only the details on the form, and no marketing. You can object at any time (see “Your rights” below). The box you tick on the form records that you’ve read how your request will be passed on and agree to our partners’ terms and privacy policies.
We keep a record of what you agreed to: the exact wording you saw, the partner list at that moment, the time you ticked and your IP address.
Requests made before 28 October 2026 were shared on the basis of consent, with the partners the box named at the time. They stay on that basis, and you can still withdraw that consent.
Checking your phone number. When you send the form, we check your number is in service with HLR Lookup (Leeds), which asks your phone network whether it’s live. If it isn’t, we ask you to check it, since installers need to reach you. HLR Lookup gets only your phone number and passes only the number to the network. They process it on our behalf under their controller and processor agreement and delete it after 30 days. We keep the result (whether the number was live, and the network) with your request. The lawful basis is legitimate interests: making sure the installers you asked for can call you.
Affiliate links
Some pages contain affiliate links. When you click these links and make a purchase, we may earn a commission at no extra cost to you. The retailer (e.g. Amazon) may set their own cookies when you visit their site, that’s governed by their privacy policy, not ours.
How long we keep your data
Quote enquiries are retained for up to 24 months so we can handle follow-up queries, resolve disputes, and meet record-keeping obligations. After that we delete the record unless we’re legally required to keep it.
Your rights
Under UK GDPR, you have the right to:
- Access, ask us what data we hold about you.
- Erasure, ask us to delete your quote record. Email gavin@limely.co.uk. We’ll remove your record and ask the partner we sent it to to delete it too. Installers who already received your details may retain them under their own policies, you can contact them directly to request deletion.
- Rectify, correct anything that’s wrong.
- Object, to us passing on or keeping your quote request: email us at the address above and we’ll stop, and ask the partner we sent it to to stop as well. If you made your request before 28 October 2026, this is how you withdraw your consent.
- Complain, to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.
Children's privacy
This site is aimed at UK homeowners and is not directed at children under 16. We don’t knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top will always reflect the latest version.
Contact
If you have questions about this privacy policy, email gavin@limely.co.uk.